It’s been a year since the official declaration of a global pandemic. Last year, people spent more time in their homes due to stay-at-home orders. Brands should continue to expect significant changes in customer behavior this year. One thing that continues to grow is the expectation of a better customer experience in every field. With
Read More...Measuring customer satisfaction with your goods, services and customer experience (CX) is exceptionally important to increase sales and gain market share. The happier your customer, the more likely they are to become permanent brand advocates, providing word-of-mouth referrals to their friends, family and social media networks, saving you on marketing spend in the long term.
Read More...It’s Friday night and you decide to visit a new restaurant recommended by a good friend. The staff was attentive, drinks were well-made and the house special left you with a delighted pallet and a content feeling in your stomach. You left the restaurant satisfied and plan to return in the coming weeks with a
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