Strategies for Operationalizing Accountability to Affected Populations (AAP)

Strategies for Operationalizing Accountability to Affected Populations (AAP)

Ensuring Accountability to Affected Populations (AAP) is a top priority to the global development community. If you’re implementing programs for OFDA, DFID, UNHCR, or other humanitarian assistance donors you must fulfill their mandate for AAP plans and should be looking at strategies to leverage this work to not just meet a mandate, but to drive impact from your program. Premise collects real-time, real-world data from citizens across the developing world that can be directly incorporated into AAP plans to drive program impact. Below are three strategies organizations can consider.

    • Develop a sampling strategydo not place all hopes on a hotline
      • Relying on hotlines or other tools that depend on citizens to contribute data and opinion without incentives will not yield data purpose-built for analysis and can severely bias your data.
      • Developing a sampling strategy will ensure you gather statistically relevant data from affected populations in a format that lends itself to pattern detection, trend analysis and other analytics
      • Selecting meaningful KPIs that drive data collection can help you be more adaptive.
    • Consider a continuous monitoring approachbe ready to adapt to change
      • Conditions change quickly during complex emergencies; traditional survey and assessment tools collect data that ages quickly and won’t be useful for long.
      • Continuous data collection strategies can help you figure out when and why conditions are changing in time for you to make adjustments.
      • Continuous data collection sampling methodologies can differ substantially from traditional surveys and research-based sampling frames. Be sure to find a data scientist with experience in this realm.
    • Choose the right data collection toola platform should work for you AND local contributors
      • There are lots of things to consider here – are you going to only collect data from assistance sites or will you crowdsource it in some way? The former requires less expertise to set up but will vastly limit the type of data you can collect. We recommend crowdsourcing the data as it will yield additional responses and grant you access to longitudinal data from affected populations.
      • If you choose to crowdsource the data, do you need a smartphone solution or something more low tech like SMS or IVR? If you only require sentiment data, low tech solutions can work well. However, low tech solutions don’t offer the ability to gather GPS locations, photos, or background analytics that can improve data quality and veracity.
      • Any platform should offer an easily configurable visualization suite – you’re going to have to share this data with stakeholders across multiple sectors in a timely manner. If you’re collecting good data this will be the easy part and make you look like a hero!


Free Report: Accountability to Affected Populations (AAP) through Citizen-Led Monitoring


All stakeholders involved in the provision of emergency response share a common desire to improve satisfaction with humanitarian assistance. Yet numerous approaches to date have focused on feedback and complaint mechanisms while missing opportunities to engage affected populations in program design, implementation, and by implementing new technology.

Download the Report