Country Support Specialist Spotlight: Luu

Country Support Specialist Spotlight: Luu


We are continuing our global workforce spotlight series (which includes our country support specialists (CSS’s) and country managers) with Luu Kuummo. 

Our global workforce plays a huge role in our ability to manage hundreds of networks and thousands of Contributors across the globe. We asked Luu a few questions so that you can get to know him and his work with Premise. Here is what he had to say:

Where do you live?

I live in Lusaka, the capital city of Zambia.

What is your background?

I have been a software developer (mostly web applications), a digital marketer and am currently a law student. I have also worked in user support where I used to manage Windows servers and Active Directory Environments. I can’t decide between law and technology, I love these two fields.

How did you find Premise?

When I became a full-time law student, I spent a great deal of time trying to find work online to earn some income. I tried out many different leads, apps and websites, etc. and after no success at all, I gave up. Then Luis, the Global Workforce Manager at Premise contacted me on Linkedin, they needed someone here in Zambia to fill the role of a CSS. Ironically, I had experience in the areas Premise was interested in, and the work for Premise was the right fit for my school schedule. We got to chatting and here we are.

What do you do for Premise?

I started out as a Country Support Specialist for Zambia, but these days, I work in Quality Control. I review tasks submitted by our wonderful Contributors from all over the world. I also provide feedback to them on how best to complete tasks.

How long have you worked for Premise? 

I have been working for Premise for just over a year (13 months). I started this journey in mid-June 2018.

What did you do before you started working for Premise?

I was working full time in IT and digital marketing for a group of companies. Apart from the day to day work of an internal IT administrator, one of the companies was a marketing firm where the work entailed a lot of web development, graphic design and social media marketing.

What has been your experience with Premise?

First of all, the Premise team is amazing. We have people from all over the world who just bring their own flavor into the whole thing. It’s brilliant. Secondly, with so many people in my country always looking for ways to earn extra money, introducing Premise to them was joyful. It is a legitimate way for people to earn money while going about their day. Also, It has helped me support my studies without being so overwhelmed trying to balance School-Work-Life. I have learned to work under minimum supervision at Premise, I have used my creativity and imagination. It continues to be a great experience.

What do you enjoy most about working for Premise?

With so many people working from so many different locations and time zones, I find it fascinating how we make it work. It’s interesting for me to watch this well-oiled machine operating like clockwork. I find that the interactions away from work are always fun. When we share the uniqueness of ourselves and where we are from.

What is your biggest challenge working as a CSS?

Me being where I am and the time we are experiencing in our country at the moment. We get a lot of power load shedding, which means there is no electricity for about four to five hours a day. No work can be done during that time.

How do you work with team members that are in other countries? 

That’s always fun. Some team members are so far ahead or behind in time that when we are going to bed here, they are going into the office there. But we always manage to communicate effectively which is important. Scheduling meetings is always an amusing 20 minutes or so of calculating what time it will be here and there and there and there …

What has been your proudest moment working for Premise?

When Premise and FHI360 Zambia worked hand in hand on a youth internship development program. Premise was facilitating some key areas of that project and I had to represent the company here on the ground. I had to explain what Premise was, how we were helping with the project, had to teach all 30 participants how to use the app and provide support during the project. It was an exciting month for me.

What have you learned while working at Premise?

Communication (still working on it), working under minimum supervision, being accountable, working with deadlines, and in a virtual office where we don’t get to physically see each other, the importance of showing up.

What do you like to do in your free time? 

Skating, movies, playing musical instruments (church), reading, motorcycle rides. It’s a long list, might as well stop here… 😉

What is an interesting or fun fact about yourself?

I have run an internet radio station on three separate occasions (very time consuming). Watch out for my fourth attempt where hopefully my girlfriend and I will be spreading the Gospel of our Lord Jesus Christ.

 

If you are interested in learning more about what Premise does and why our global workforce is critical to our operations, visit www.premise.com. Or if you are interested in becoming a Premise Contributor, download the app from either the Google Play Store or App Store.