Country Support Specialist Spotlight: Hassani

Country Support Specialist Spotlight: Hassani


We are continuing our global workforce spotlight series (which includes our country support specialists (CSS’s) and country managers) with Hassani.

Our global workforce plays a huge role in our ability to manage hundreds of networks and thousands of Contributors across the globe. We asked Hassani a few questions so that you can get to know him and his work with Premise. Here is what he had to say:

Where do you live?

I live in Bejaïa, Algeria.

What is your background?
I have a masters degree in computer science, I started offering development and graphic design services way back when I was a student, and I never really got enough of the thrill and excitement of developing and designing new things. I am now a full-time software product developer and part-time graphic designer.

How did you find Premise?

I have been contacted by Premise via upWork, so I gave it an (unregretted) shot.

What do you do for Premise?

I am the CSS for Algeria, Egypt, Tunisia and Morocco —  I am responsible for the social media in these countries. I am also a member of the support team and the localisation team.

How long have you worked for Premise? 

About half a year.

What did you do before you started working for Premise?

I enjoyed developing web apps and providing graphic design as a freelancer, mostly custom requests, ranging from cartoon illustrations to payment systems integration.

What has been your experience with Premise?

My involvement was gradual but steady, a pleasant journey so far, with a number of amazing social encounters and technical challenges.

What do you enjoy most about working for Premise?

I believe that for something to succeed there must be something extraordinary pushing it forward, for Premise this is its workforce. The team is just amazing!

What is your biggest challenge working as a CSS?

Being the CSS for four countries and part of the support team involves a lot of human interaction, there is always some new condition to take into account.

How do you work with team members that are in other countries? 

Slack is our main communication channel, communicating with open-minded coworkers is always a source of fresh air when dealing with complex situations.

What has been your proudest moment working for Premise?

I think that hearing words of satisfaction and trust from the hierarchy is a thing worthy of cherishing.

What have you learned while working at Premise?

You never know how different yet close you can be to someone living on the other side of the world.

What do you like to do in your free time? 

Spending time with loved ones, and trying to stay healthy in general. 

What is an interesting or fun fact about yourself?

I was a founder of two different computer science clubs in high school then at the local university.