Country Support Specialist Spotlight: Hafsatu Serry

Country Support Specialist Spotlight: Hafsatu Serry


We are continuing our global workforce spotlight series (which includes our country support specialists (CSS’s) and country managers) with Hafsatu Serry.

Our global workforce plays a huge role in our ability to manage hundreds of networks and thousands of Contributors across the globe. We asked Hafsatu a few questions so that you can get to know her and her work with Premise. Here is what she had to say:

Where do you live?

I live in Aberdeen which is in the Western Part of Freetown, Sierra Leone.

What is your background?

My background is quite diverse really. I’m a biology grad, who has worked for a radio station as a presenter and also work for the Radisson as their online marketer.

How did you find Premise?

Actually, Premise found me 😁. I was approached by Luis via LinkedIn. I must say, after having a chat, I wasn’t very sure about Premise and how it would work in Sierra Leone.

What do you do for Premise?

I’m the Freetown support specialist (CSS). My job entails me being the link between the Contributors and Premise. I also am the bridge between both parties. I assist in getting feedback to Premise while informing and helping the Contributors carry out their tasks and help find solutions if they face issues.

How long have you worked for Premise?

Close to eight months.

What did you do before you started working for Premise?

I was a part-time radio presenter.

What has been your experience with Premise?

It’s been a nice surprise really. I’d heard of apps like Premise but this was my first. Everybody whom I’ve worked with has been very supportive and helpful despite the challenges Freetown has.

What do you enjoy most about working for Premise?

The fact that it’s collecting data that sheds light on everyday things in the country. Also the flexibility along with personal creativity of how you can work to target your own country.

What is your biggest challenge working as a CSS?

Getting the Contributors on board. As soon as they know it’s a company based abroad that wants to collect data, some tend to back out thinking that the company might have poor intent. I use myself as an example to help them understand what Premise really does. I educate them by going online and showing them other countries Premise is in and their activities in Africa and around the world and the good they’re doing for the community.

How do you work with team members that are in other countries?

Chatting via WhatsApp or Slack. I get some very good feedback and when I see another CSS talk about issues that I’m also facing, then I don’t feel alone in the struggle.

What has been your proudest moment working for Premise?

This would be when I asked to see the app activity in Freetown. The report that I got was quite surprising as I was expecting a lot less activity.

What have you learned while working at Premise?

That so much information can be derived from online survey tasks that pay.

What do you like to do in your free time?

I draw and sketch while listening to Beethoven or Queen.

What is an interesting or fun fact about yourself?

At a dress up party, I dressed up as Cupid and had a little bow and arrow for fun. I wanted to do a little ‘love shot’ and the arrow shot into someone’s bum instead of a heart pinned on the wall. 🤣🤣

If you are interested in learning more about what Premise does and why our global workforce is critical to our operations, visit www.premise.com. Or if you are interested in becoming a Premise Contributor, download the App from either the Google Play Store.