Country Support Specialist Spotlight: Claudia Abello

Country Support Specialist Spotlight: Claudia Abello

We are continuing our global workforce spotlight series (which includes our country support specialists (CSS’s) and country managers) with Claudia Abello the local coordinator for Premise’s USAID Zika project in Colombia.

Our global workforce plays a huge role in our ability to manage hundreds of networks and thousands of Contributors across the globe. We asked Claudia a few questions so that you can get to know her and her work with Premise. Here is what she had to say:

Where do you live?

I live in Cali “la sucursal del cielo” (heaven’s subsidiary) a city in Colombia where it is always sunny.  

What is your background?

I am an anthropologist and I did my masters in Organizational Anthropology in Amsterdam. I really like working with the private sector and communities, which is why I am so happy to work for the Zika project with Premise.

How did you find Premise?

I saw the announcement in a local web page name Nodo Ka, I knew I met all the requirements so I submitted my CV. I was really nervous in my first interview, but it all really worked in the end.  

How long have you worked for Premise?

I have been working with Premise for a year.

What do you do for Premise?

I am a local coordinator for the Zika project in Colombia, I work with public and private sector organizations in Cali, Cùcuta and Santa Marta to drive the adoption of the technology platform. In other words, I act as point-of-contact to coordinate operations with the local government; that means that I conduct training sessions and lead meetings to onboard new users onto the platform. I also keep in touch on a daily basis with our super-users and local governments in each city, verifying that everything is running smoothly and that we are working in coordination with our local partners. With the help of Daniela Rubio, I also conduct UX research, so we can deliver feedback to the team in San Francisco and propose recommendations to improve the program.

What did you do before you started working for Premise?

I used to be a private consultant for government and private sector projects. I am also a teacher at a local university in Cali. I teach undergraduate social science students about qualitative research techniques. I love working with Premise because the time flexibility allows me to keep teaching, but still participate in this unique project.

What do you enjoy most about working for Premise?

What I enjoy the most about my job with Premise is the contact with the Contributors, especially when I am in the field. I have now visited many of the peripheral neighborhoods in Cali, Cùcuta and Santa Marta, and I have seen the daily struggle of the local people. This made me realize how big of a challenge it is to eradicate diseases like Zika, dengue and chikungunya. At the same time, this has also pushed me to work harder, to find new solutions for our Contributors that are working daily to educate and eradicate these diseases.

How do you work with team members that are in other countries?

I work on a daily base with the team in San Francisco and our support specialist Rafael that is in Mexico. I have received great support from my teammates, they are always guiding me and helping me.

What do you like to do in your free time?

In my free time I love to bike, dance, make pottery and spend time with my husband, my family and my friends.

What is an interesting or fun fact about yourself?

A fun fact about myself is that I work in Cali, my parents are from Cùcuta and my grandparents are from Santa Marta. I feel strongly connected with these three cities, I love to visit them, to walk through their streets. It’s my land, the land of my ancestors.


Thanks, Claudia for sharing more about what you do!

If you are interested in learning more about what Premise does and why our global workforce is critical to our operations, visit Or if you are interested in becoming a Premise Contributor, download the app from either the Google Play Store or Apple App Store.