Country Support Specialist Spotlight: Carlos

Country Support Specialist Spotlight: Carlos

We are continuing our global workforce spotlight series (which includes our country support specialists (CSS’s) and country managers) with Carlos. 

Our global workforce plays a huge role in our ability to manage hundreds of networks and thousands of Contributors across the globe. We asked Carlos a few questions so that you can get to know him and his work with Premise. Here is what he had to say:

Where do you live?

I live in Tegucigalpa, Honduras in Central America.

What is your background?

I am Honduran, 44 years old and married with four kids. I am a music teacher and systems engineer.

How did you find Premise?

I received an invitation to interview for a CSS position through Upwork.

What do you do for Premise?

I am the Honduras CSS and take care of social media for all of Central America. I am part of the support staff and quality control staff as well.

How long have you worked for Premise? 

Ten months now

What did you do before you started working for Premise?

I have been a full time freelancer for the past four years and before that, I worked in several bilingual schools teaching music, philosophy, sociology, art history and technology.

What has been your experience with Premise?

I never thought I was going to be working in a global company. The fact to know that technology binds us together makes me feel fortunate to be part of Premise. Having daily contact with co-workers around the world is just incredible.

What do you enjoy most about working for Premise?

I always have to say, working from home. I enjoy doing support, have that opportunity to let the users know that we have an incredible staff behind making sure that we will help them no matter how.

What is your biggest challenge working as a CSS?

I would say creating good content for social media and finding ways to recruit for users. 

How do you work with team members that are in other countries? 

This is just fun! I have a really good relationship with my co-workers, I respect them a lot and have learned a lot from them. They are always willing to help, I enjoy reading their messages because while you are learning you are also getting a personal treatment.

What has been your proudest moment working for Premise?

Well, the first time I got a 100% review from Luis I almost cried. It was not easy, but I got it. Then, Premise had a special project here in Honduras and for more than six months I had to work with my CM in strategies and controls, long app testing to make this project successful and to keep close contact with Contributors. In the end, I had the chance to know the client and share the insights of the project, it felt really nice to show the final product of all our efforts, including Contributors.

What have you learned while working at Premise?

A lot of discipline! I have learned not to be afraid to ask whenever you need it. I have learned to respect other’s work, culture and ways of thinking.

What do you like to do in your free time?

I try to keep myself as busy as I can. So I jump around music, singing whenever I can (Opera is coming in November), playing slowpitch softball once a week, doing Spanish voice-overs for occasional clients, and spending time with my wife Ingrid, and with Bianca, Andrea, Natalia and Felipe, my kids.

What is an interesting or fun fact about yourself?

I wanted to be a doctor, I have read a lot and I had a friend that studied medicine and she took me once to the delivery room in a public hospital. I helped to bring 18 babies to this world.