Revolutionizing the Retail Audit by Letting Customers Help Themselves

December 14, 2021

Fiorella Riccobono

Industry disruption doesn’t happen overnight.  

Customers are becoming more self-sufficient and empowered than ever with immediate access to information wherever they are, with tools like Premise. Today, we are excited to announce that we are extending that capability even further with a new self-service capability. Designed to put our customers in the driver’s seat of insight gathering,  with giving clients the ability to launch retail audit tasks in the United States entirely autonomously.

What has changed for customers, and how does the new platform make retail solutions more accessible than ever? Premise now has an option for either prospective customers or existing customers to create and run tasks in our marketplace on their own. 

“Think about the last time you flew,” says JJ Barrett, product lead at Premise. “When you checked in, did you use a self-service option—like the airline’s website, app, or airport kiosk—to check your bags, choose your seat, and print out your boarding pass? Or did you instead wait in line at the airport to speak with a human being? If you’re like most people, you used the self-service option.” 

Data shows “an overwhelming preference for self-service: Across industries, fully 81% of all customers attempt to take care of matters themselves.”

What’s the main benefit for our customers and prospects? Our self-service capabilities allow our customers to utilize the existing features like viewing data collected, reviewing relevant trends, digging into details, and exporting actionable data. Self-service options fulfill the modern customer’s need for autonomy. Premise’s new self-service campaign creation allows customers to launch tasks into the contributor marketplace in minutes as opposed to days. This is achieved in part with templated setup and automated associated visualizations. 

Customers can create tasks and rally our community in an instant. And you’ll get answers in days, not weeks or months. These products are available to any client with a few simple clicks, and new features are regularly launched.

Until now, the status quo in data aggregation has been a choice between traditional firms that lack visibility, move slowly, and cost too much, and tech platforms that infringe on users’ privacy. Premise offers an alternative that combines all the benefits of technology with a transparent model that ensures more users are included and compensated in the process. We plan to learn what customers tell us they need and adjust accordingly. We will deliver enhancements weekly.

Try it for yourself at portal.premise.com. 

About Premise 

Premise is a crowdsourced insights company. Our technology mobilizes communities of global smartphone users to source actionable data in real-time, cost-effectively, and with the visibility you need. In more than 125 countries and 37 languages, we find Data for Every Decision™. To know more, visit www.premise.com.

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